Crewmojo - Performance management that doesn't suck!

Greg Bustin’s #leadership tips

Author of Accountability: The Key to Driving a High-Performance Culture

Greg has been a true inspiration for me, he helped me pinpoint and build on the reason my previous business of 50 people was able to consistently outperform organisations with far more resources than we had. It came down to our team being incredibly accountable, this meant individuals took the personal responsibility to do what they said they’d do within the timeframe they’d agreed to do it. This bred a culture of trust and engagement that our competitors struggled to match. I’m super grateful to have Greg on #leadership tips.

Greg, who is the best boss you’ve had and why?

My best boss was Jean Farinelli because she believed in me, and because of her belief, she pushed and challenged me to do more than I thought I was capable of doing. I didn’t always appreciate her style, but I knew she had my interests at heart. Jean understood what made me tick: my strengths, my weaknesses, and my goals to develop as a business leader. After trying without much success to improve certain of my weaknesses, she doubled down on playing to my strengths and she fully supported me as she helped me develop as a young manager. Her greatest compliment to me was recommending to the CEO of our parent company that I succeed her as the top manager of our division when she accepted the top post of a firm in New York.

What are your top 3 tips for being a better leader?

1. You’ve got to know very clearly what you stand for (your non-negotiables), what you want, and then you must walk your talk. You can’t hold others accountable until you are willing to hold yourself accountable to the things that matter most to you.

2. It’s okay to not know all the answers. As a “recovering consultant” paid to have the answers, this has been a hard-learned lesson. Good leaders solve problems; great leaders ask questions. This potent combination of curiosity and humility brings out the best in your colleagues.

3. The best people want to be part of something that’s bigger than themselves. It’s also true that people do things for their reasons — not yours or mine. The best leaders know what makes people tick then tap into this passion and deploy people accordingly to achieve organizational objectives while creating an experience for their colleagues that is personally fulfilling.

What conventional corporate wisdom no longer applies in today’s workplace?

Command and control, the 40-hour week, and the separation of office and work are concepts that no longer apply in today’s workplace. Yes, people want and need boundaries: enlightened leaders establish clear expectations about the things that matter most, put people in position to succeed, then provide regular, real-time coaching along the way to bring out their best.

Workplaces are changing, I predict…

We will be proud sooner than later of the Millennials that lead us into the future. There are plenty of hard-working Millennials as sure as there are plenty of Baby Boomers who are not. Millennials bring a fresh way of thinking at a time when change is fast and the world is growing smaller, so the multi-generational workforce will benefit if we can learn that “old” doesn’t always equal “useless” any more than “new” equals “bad.”

More about Greg on LinkedIn