Crewmojo - Performance management that doesn't suck!

How we calculate your Mojoscore

What’s behind the Mojoscore?

The Mojoscore is based on the Net Promoter Score (NPS) algorithm.

How is the Mojoscore calculated?

It’s derived by asking the same question to your teammates each time you share feedback. The question asks your teammate about their experience of working with you on a scale of 0 to 10.

The NPS system considers people who score 0 to 6 to be unhappy about their experience; 7 and 8 to be passive about their experience; 9 and 10 to be happy about their experience. The calculation subtracts the percentage of unhappy scores from the percentage of happy scores.

This gives a result on a scale of -100 to +100.

What does the Mojoscore mean?

There are three key bands within the scale:

  • Less than 0 and there’s room for improvement
  • 0 to 50 is considered good, so being close to 0 is not so bad :)
  • 50 to 100 is considered excellent

What’s more important than the score?

The most important thing is not actually the score, rather it is the direction of the trend line. Ideally you’d like to see it trending upwards from implementing the feedback that comes through from your teammates. This also has the effect of lifting the team’s overall Mojoscore so you collectively become better as a group.

What to expect

Everybody starts with a Mojoscore of 35 based on a consistent set of 40 ratings that we allocate to each person. We do this to prevent wild fluctuations in your score as you start using Crewmojo. It also prevents one rating from a teammate having a statistically significant impact on your score when you’re just getting started.